| Privacy Policy | | |
| It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. | | |
| Aztec Commercial Interiors Limited (collectively referred to as "we", "us" or "our" in this privacy notice) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights in accordance with the General Data Protection Regulation and applicable laws. | | |
| 1. | Interpretation | | |
| 1.1 | Definitions: | | |
| Consent: agreement which must be freely given, specific, informed and be an unambiguous indication of the Data Subject's wishes by which they, by a statement or by a clear positive action, signifies agreement to the Processing of Personal Data relating to them. | | |
| Data Controller: the person or organisation that determines when, why and how to process Personal Data. It is responsible for establishing practices and policies in line with the GDPR. We are the Data Controller of all Personal Data relating to Personal Data used in our business. | | |
| Data Subject: a living, identified or identifiable individual about whom we hold Personal Data. Data Subjects may be nationals or residents of any country and may have legal rights regarding their Personal Data. | | |
| EEA: the 28 countries in the EU, and Iceland, Liechtenstein and Norway. | | |
| General Data Protection Regulation (GDPR): the General Data Protection Regulation ((EU) 2016/679). Personal Data is subject to the legal safeguards specified in the GDPR. | | |
| Legitimate Interest: the interest of our business in conducting and managing our business. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. | | |
| Performance of Contract: processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.Performance of Contract: processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. | | |
| Personal Data: any information identifying a Data Subject or information relating to a Data Subject that we can identify (directly or indirectly) from that data alone or in combination with other identifiers we possess or can reasonably access. Personal data can be factual (for example, a name, email address, location or date of birth) or an opinion about that person's actions or behaviour. | | |
| 1.2 | Contact details | | |
| Our full details are: | | |
| Full name of legal entity: Aztec Commercial Interiors Limited | | |
| Email address: sales@azteccom.co.uk | | |
| Postal address: Unit 4 Freeland Park, Wareham Road, Lytchett Matravers, Poole. Dorset BH16 6FH | | |
| Telephone number: 01202 621008 | | |
| You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. | | |
| The data we collect about you | | |
| 2.1 | Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). | | |
| We may collect, use, store and transfer different kinds of personal data about you: | | |
| | a) | Identity Data; includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. |
| | b) | Contact Data; includes billing address, delivery address, email address and telephone numbers. |
| | c) | Financial Data; includes bank account and payment card details. |
| | d) | Transaction Data; includes details about payments to and from you and other details of products and services you have purchased from us. |
| | e) | Usage Data; includes information about how you use our services and website. |
| | f) | Marketing and Communications Data; includes your preferences in receiving marketing from us and our third parties and your communication preferences. |
| 2.2 | It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. | | |
| 3. | How is your personal data collected? | | |
| We use different methods to collect data from and about you including; | | |
| 3.1 | Direct interactions with you, such as filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: | | |
| | a) | apply or enquire about our services; |
| | b) | subscribe to our services or publications; |
| | c) | request marketing to be sent to you; |
| | d) | enter a competition, promotion or survey; or |
| | e) | give us feedback. |
| 3.2 | Automated technologies or interactions. As you interact with our website, we may automatically collect data about your browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. | | |
| 3.3 | Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below: | | |
| | (a) | analytics providers based outside the EU; |
| | (b) | advertising networks; |
| | (c) | search information providers; |
| | (d) | providers of technical, payment and delivery services; |
| | (e) | data brokers or aggregators; and |
| | (f) | publicly availably sources. |
| 4. | How we use your personal data | | |
| 4.1 | We will use your personal data in the following circumstances: | | |
| | (a) | Where we need to perform the contract we are about to enter into or have entered into with you. |
| | (b) | Where it is necessary for our Legitimate Interests (or those of a third party) and your interests and fundamental rights do not override those interests. |
| | (c) | Where we need to comply with a legal or regulatory obligation. |
| 4.2 | Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. | | |
| 5. | Marketing | | |
| We do not conduct frequent marketing campaigns but if we do, you will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details and, in each case, provided that you have not opted out of receiving marketing from us. | | |
| You can ask us to stop sending you marketing messages at any time by contacting us. | | |
| 6. | Cookies | | |
| Our website uses cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. | | |
| 7. | Disclosures of your personal data | | |
| We may have to share your personal data with the parties set out below for our Legitimate Interests or for the Performance of Contract. These third parties may include; | | |
| | (a) | Service providers and subcontractors, acting as processors, who provide us with goods or services. |
| | (b) | Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. |
| | (c) | HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances. |
| We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit third party processors to process your personal data for specified purposes and in accordance with our instructions. | | |
| 8. | Data security | | |
| We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a Legitimate Interest to access it. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. | | |
| 9. | Data breach | | |
| 9.1 | A data breach is any act or omission that compromises the security, confidentiality, integrity or availability of Personal Data or the physical, technical, administrative or organisational safeguards that we or our third-party service providers put in place to protect it. | | |
| 9.2 | In the event of a breach, we will inform you and, where appropriate, the ICO of the nature and extent of the breach within 72 hours of us becoming aware of the breach. We will provide you with information regarding what steps we have taken and what further action is going to be taken to rectify the breach. | | |
| 10 | Data retention | | |
| 10.1 | We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. | | |
| 10.2 | To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. | | |
| 10.3 | By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers. | | |
| 11. | Your legal rights | | |
| 11.1 | Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. | | |
| 11.2 | Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. | | |
| 11.3 | Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. | | |
| 11.4 | Object to processing of your personal data where we are relying on a Legitimate Interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. | | |
| 11.5 | Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. | | |
| 11.6 | Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information for the Performance of Contract with you. | | |
| 11.7 | Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. | | |
| 12 | Time limit to respond | | |
| We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. | | |
